Maintenance and service cover is provided by your lease or subscription provider, so you'll need to get in touch with them. This article covers the following:
- How do I book a service?
- Is service and maintenance covered in my car payments?
- What is covered under maintenance and servicing?
Booking a car service
You will need to contact the lease provider directly to book a service. Please find the contact details of yours below. If you are not sure who you lease provider is you can check your order form or ask your scheme coordinator.
Lex Autolease
- Call: 0344 879 6000
- Online: driver.lexautolease.co.uk
- Web: lexautolease.co.uk
LeasePlan
- Phone: 0345 250 0000
- Online: Book here
- More info: Leaseplan | Maintenance and Repairs
ALD
- Phone: 08000 32 32 77
- More info: ALD | How do I book a service MOT or carry out maintenance?
Alphabet
- Online: Book here
- More info: Alphabet | Maintenance and assistance
Novuna
- Phone: 0344 463 2900
Is service and maintenance covered in my car payments?
Maintenance cover is now automatically included, however if you joined the scheme prior to 2023, it was optional. You can check whether or not maintenance is included in your payments and who your lease or subscription provider is on your Order Form and your Employment Amendment Agreement.
If you get a car through subscription, maintenance will always automatically be included.
What is covered under maintenance and servicing?
Below is a list of what is normally covered under maintenance and servicing packages. However, please refer to your contract and your lease provider's website directly.
- Tyre repair
- Windscreen
- MOT
- Electrical repairs and replacements